New Guest Recovery Dashboard, Survey Integrity protections, and Admin-Configurable User Permissions give operators the control to run smarter restaurants.

SALT LAKE CITY, UT, UNITED STATES, September 16, 2026 /EINPresswire.com/ — Ovation, the AI-powered guest experience platform for restaurants, today announced its Summer 2026 Product Release, delivering a new dashboard that puts a dollar value on guest recovery, stronger protections against fake or duplicate surveys, and admin-level control over what each role can see and do.

Guest Recovery Dashboard — Proof That Recovery Pays Off
Operators have always been able to respond to negative feedback. What they couldn’t see is how well it worked. The new Guest Recovery Dashboard pulls recovery reporting out of the inbox and spreadsheets into one place, scoped to the locations each user is permitted to see.

With the dashboard, operators can:
1) See four headline metrics at a glance — Recovery Revenue, Recovery Rate, Avg Response Time, and Response Rate — each benchmarked against the prior period
2) Prove the so-what with Impact on Guest Behavior, comparing return likelihood for guests who got a response against a platform-wide benchmark for guests who didn’t
3) See which comps and offers actually drive recovery, and which underperform, with a per-offer breakdown
4) Coach with data using a sortable Recovery Rate by Team Member table, plus a full Recovered Guests table exportable to CSV

“Every operator has a gut feeling that responding to guests pays off — now they don’t have to guess. The Guest Recovery Dashboard turns that instinct into proof: saved revenue, save rate, and the receipts behind every win. Guest recovery finally gets the attention it needs in these challenging times,” said Zack Oates, CEO of Ovation.

Fraud Prevention — Protecting the Trust Behind Your Scores
An Ovation Score is only as valuable as it is trustworthy. This release introduces a layered defense against inflated or duplicate surveys, so the numbers operators use to coach teams and recognize performance stay meaningful.

Fraud Prevention protections include:
1) One survey per order — every order-based survey link can be used only once, even from a shared link or different phone number
2) Device-level duplicate detection for open channels like QR codes and static links, with suspicious activity flagged and filterable on the Surveys page so operators can spot affected locations fast

All of it runs quietly in the background, targeting duplicate orders and devices, not individuals, so genuine repeat guests are never penalized and no personal guest profiles are built.

User Permissions — Self-Service Control, Right at Admins’ Fingertips
Ovation’s Summer 2026 release puts fine-grained access control directly in admins’ hands, with a self-service settings UI that governs exactly what each role can see and do across the platform.

With User Permissions, admins can:
1) Tailor access for Location Managers and Employees down to the page and action, from viewing and editing to responding and exporting
2) Trust that navigation stays clean, automatically hiding anything a role shouldn’t see or access
3) Set permissions in seconds, with smart defaults that cascade sensibly so managing access never feels like a chore

To learn more about the Summer 2026 Release and see the Guest Recovery Dashboard in action, join Ovation’s live webinar, The ROI of Guest Recovery for Restaurants, on September 30, or visit ovationup.com.

About Ovation
Ovation is the AI-first guest experience platform for restaurants, helping brands serve exceptional experiences that drive stronger restaurant performance. From collecting guest feedback to real-time recovery, AI-powered recommendations, and team performance improvement, Ovation gives owners, operators, marketers, and customer experience teams everything they need to run their entire guest experience in one place.

Trusted by thousands of restaurants, including Dave’s Hot Chicken, Taziki’s Mediterranean Cafe, Newk’s Eatery, Swig, and Blaze Pizza, Ovation helps brands capture up to 14x more feedback and recover up to 47% of at-risk guests in real time — protecting millions in revenue. Learn more at ovationup.com.

Kyle Vorkink
Ovation
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