The global hospitality technology provider, Unifocus, has announced the launch of its newest AI platform, Unifocus Claira.

Unifocus Claira is an industry first end-to-end workforce management and operations platform, purpose-built to give hoteliers and above-property hospitality organizations complete visibility across the workforce lifecycle through one cohesive system.

By replacing the patchwork of disconnected tools, multiple technology stacks and siloed data systems that have traditionally been used to manage labor and operations processes, Unifocus Claira delivers one connected AI-native platform, providing customers with a comprehensive and organized view of their workforce and operations data. This unified data foundation powers advanced AI capabilities designed to accelerate decision-making, improve operational performance and drive business growth.

Importantly, Unifocus Claira is also the first end-to-end platform of its calibre, purpose-built specifically for the select service segment – a market that has historically been underserved by enterprise-grade workforce technology.

The platform delivers a complete view of labor and operations across forecasting, budgeting, scheduling, operational delivery, measurement and reporting in one platform:

  • Labor: Enhanced demand forecasting, zero-based budgeting, planning and scheduling, time and attendance.

  • Operations: Visibility across housekeeping, service, maintenance, inspection, and inventory.

  • Performance Insights: Advanced AI-powered labor and operations analytics that turns data into actionable insights

  • Ask Claira: A natural-language AI assistant tool delivers answers, recommendations, and takes action in real time.

Backed by Unifocus’ more than 25 years of deep industry expertise, Unifocus Claira is built for the needs of hospitality today and for the future, delivering the capabilities hoteliers actually need to strategically manage their business. The intuitive user experience and rapid onboarding process enables teams to get up and running quickly on the solution. AI is embedded throughout the platform, moving beyond reporting to provide practical, day-to-day recommendations, from optimizing schedules to supporting compliance to identifying when tasks should be reassigned. By turning operational data into actionable guidance, Unifocus Claira enables hospitality leaders to respond faster to changing business needs, improve performance and minimize operational risk.

For on-property teams, this means less time spent managing spreadsheets and disconnected systems, and more time focused on people and guest experience. With greater visibility into workforce costs, productivity and profitability, managers can make more informed decisions while creating a better experience for both employees and guests.

Above-property teams gain greater access to portfolio-level insights as they quickly view metrics through corporate dashboards, enabling them to proactively engage on-property teams, quickly address changing business needs, and ensure a high level of guest satisfaction and profitability.

“Hospitality leaders have never needed greater visibility into their people, operations and performance, yet many are still working across disconnected systems and data,” said John Lockyer, CEO of Unifocus. “Unifocus Claira changes that by simplifying hoteliers’ technology needs and bringing labor, operations, and AI together in one purpose-built platform. We’re putting intelligent, actionable insights directly into the hands of hospitality teams so they can make better decisions faster and ultimately gain more time to focus on what matters most – their people and their guests.”

Unifocus Claira redefines workforce management, now with a complete view across labor and operations. This marks a new chapter for hospitality technology, giving operators the tools and intelligence to keep pace with a rapidly evolving industry. For Select Service operators in particular, it represents a significant step towards a more connected, responsive and data-driven approach to running their businesses.

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